Privacy Policy

Last Updated: June 2026

1. Introduction

Bloxt Energy Ltd ("Bloxt Energy", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal data is handled responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, request a quotation, purchase our products or services, communicate with us, or otherwise interact with us.

By using our website and services, you acknowledge that your personal data may be processed as described in this Privacy Policy.

2. Who We Are

Bloxt Energy Ltd is the data controller responsible for your personal data.

Company Registration Number: 14702281
Registered Office Address:
Sephton House
North Mersey Business Centre
Woodward Road
Knowsley Industrial Park
Liverpool
L33 7UY

Website: https://bloxtenergy.co.uk
Email: hello@bloxtenergy.co.uk
Telephone: 0333 577 5515

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

3. Information We Collect

We may collect, use, store, and transfer the following categories of personal information.

Information You Provide Directly

• Full name
• Email address
• Telephone number
• Property address and installation address
• Information relating to your boiler, heating system, or renewable energy requirements
• Property photographs, videos, or images supplied for assessment, quotation, installation, or support purposes
• Details of products or services you are interested in
• Communications and correspondence with us
• Payment information where applicable
• Finance application information where applicable

Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Date and time of visits
• Pages viewed
• Referral sources
• Cookie and tracking data

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing quotations and estimates
• Conducting property assessments
• Arranging surveys, installations, servicing, and maintenance
• Processing orders and contracts
• Managing customer accounts and enquiries
• Communicating regarding products and services
• Providing customer support
• Improving our website and services
• Managing business operations
• Monitoring website performance
• Detecting fraud and maintaining security
• Meeting legal and regulatory obligations
• Sending marketing communications where permitted by law or where consent has been obtained

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

Processing is necessary to provide quotations, deliver services, fulfil orders, or perform contracts with you.

Legal Obligation

Processing is necessary to comply with legal, tax, accounting, consumer protection, or regulatory requirements.

Legitimate Interests

Processing is necessary for our legitimate business interests, including:

• Customer service
• Business administration
• Service improvement
• Website management
• Fraud prevention
• Security monitoring
• Operational efficiency

We ensure these interests do not override your rights and freedoms.

Consent

Where required, we rely on your consent, including for:

• Marketing communications
• Certain cookies and tracking technologies
• Specific data processing activities where consent is required by law

You may withdraw consent at any time.

6. Cookies, Analytics and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, understand user behaviour, measure marketing performance, and enhance user experience.

These technologies may include:

• Google Analytics
• Google Ads Conversion Tracking
• Meta Pixel
• Microsoft Clarity
• Website performance tools
• Advertising and remarketing technologies

These tools may collect information including:

• IP address
• Device information
• Browser information
• Website interactions
• Page visits
• Session information
• Referral sources

Where required by law, we will request your consent before placing non-essential cookies or tracking technologies on your device.

You may manage cookie preferences through our cookie banner or browser settings. Disabling cookies may affect the functionality of certain areas of the website.

7. Artificial Intelligence and Automated Technologies

We may use artificial intelligence (AI) tools and automated technologies to support business operations, including:

• Processing enquiries
• Generating quotations
• Customer service support
• Internal administration
• Data analysis
• Website optimisation
• Improving operational efficiency

Personal data processed through AI-assisted systems remains subject to appropriate security and privacy safeguards.

We do not make solely automated decisions that produce legal or similarly significant effects on individuals without appropriate safeguards and lawful basis.

8. Sharing Your Information

We may share personal data with trusted third parties where necessary, including:

• Installation engineers and subcontractors
• Service and maintenance providers
• Payment processors
• Finance providers, including Neo
• Customer relationship management (CRM) providers
• Website hosting providers
• Analytics providers
• Advertising platforms
• IT support providers
• Professional advisers
• Insurance providers
• Government bodies, regulators, law enforcement agencies, and courts where legally required

All third parties are required to respect the security of your personal data and process it in accordance with applicable laws.

We do not sell or rent personal data to third parties.

9. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we implement appropriate safeguards to ensure that your information remains protected in accordance with applicable data protection laws.

Such safeguards may include:

• UK International Data Transfer Agreements (IDTAs)
• UK Addendums to Standard Contractual Clauses
• Transfers to countries recognised as providing adequate protection

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal data from:

• Unauthorised access
• Disclosure
• Alteration
• Misuse
• Loss
• Destruction

These measures include access controls, secure systems, staff training, and monitoring procedures.

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy and to comply with legal obligations.

Typical retention periods include:

• General enquiries: up to 24 months
• Quotations: up to 24 months
• Installation and service records: up to 6 years after completion
• Financial and accounting records: up to 6 years or longer where required by law
• Marketing consent records: until consent is withdrawn or no longer required

Property photographs, videos, and assessment images will be retained only for as long as reasonably necessary to provide services, maintain records, and comply with legal obligations.

12. Your Rights

Subject to applicable law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of personal data
• Restrict processing
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided in this Privacy Policy.

We may request information to verify your identity before responding to your request.

13. Marketing Communications

Where permitted by law, we may send you information regarding our products, services, promotions, and offers.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in marketing emails
• Contacting us directly
• Updating your communication preferences where available

Opting out of marketing communications will not affect service-related communications.

14. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites and encourage you to review their privacy policies before providing personal information.

15. Children's Privacy

Our services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal data has been collected from a child without appropriate authorisation, we will take reasonable steps to delete that information.

16. Complaints

If you have concerns about how we process your personal data, please contact us first and we will seek to resolve the issue promptly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. Information about how to contact the ICO can be found at www.ico.org.uk.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services.

Any updates will be posted on this page together with the revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.